WHAT DO WE STAND FOR?
Communication - Collaboration - Authenticity
What sets us apart from other bookkeepers and what do we stand for? First and foremost, we are grounded in our values as a company. Those values can be summed up in three main words: Communication. Collaboration. Authenticity. Every single thing we do has to fit into those three values otherwise we wont feel good about the service we provide.
COMMUNICATION
Communication is the foundation of every relationship, business or otherwise. We at Citizen Virtual Business Services pride ourselves on being good communicators- that means determining your best communication style and tailoring our approach to your preferences. Do you like texting more than emailing? How about phone calls rather than texting? Would you rather meet “face-to-face” on Zoom? We’re flexible and adaptable to your needs. Additionally, we pride ourselves on our response time. Ever waited days or even WEEKS to hear back from your bookkeeper about a matter? No more! We acknowledge your inquiry within 24-48 hours (usually less) during regular business hours.
COLLABORATION
When we’ve agreed work with you on your bookkeeping needs, we are investing in YOUR business! One of our main values is collaboration because we honestly feel like part of your team, working along side you to help your business grow and thrive. Your success is our success, which makes us work even harder to keep that team mentality alive. The people behind Citizen Virtual Business Services also work closely with other businesses that are available to help you should you need a referral to outside professionals to fill out your “team” such as- CPA firms, digital marketers, graphic designers, business attorneys, business bankers, merchant service providers, business insurance agents- you name it!
AUTHENTICITY
When business owners show up in their business as their authentic self, great things happen! We want you to be exactly who you are and exactly who you want to be. We want to empower you to serve the clients that align with you and your business values. We highly value working with clients that value what we bring to the table and what makes Citizen Virtual unique! We’ll always be honest and real with you, and we’ll do our very best to create a win-win situation for our team and yours every time.
KATLYN FERGUSON, OWNER & CLIENT MANAGER
Hi I’m Katlyn, owner and Client Manager behind Citizen Virtual Business Services, LLC. A little about me- I’m originally from the Seattle area (go Seahawks!) and I got my first taste of business and finance in 2007 while attending a local community college. Accounting 101 and several business courses later, the recession of 2008 hit in full force and I temporarily abandoned my dream of owning my own business and got a job working in a small dental office. Working closely with a small business owner and growing within the company gave me the blueprint to start my own company years down the road. I worked first as a sterilization tech, then dental assistant, then lead dental assistant, then front office administrator and finally office manager/treatment planner. I always joked that I had every job in the office except Dentist! In 2018 I left that job with much gratitude and the blueprints for the new business I was about to start- a bookkeeping firm.
I have always had an interest and fascination with business and finance. Even when working in a dental office I always gravitated towards the financial and numbers aspect of the business. I am SO excited to be working with business owners to help them grow and succeed! To me, bookkeeping is like putting together a big jigsaw puzzle! I get to analyze all the pieces and put them together in a way that makes sense to the business owner so that they can make more profitable decisions. Don’t even get me started on my love of numbers! Or do! :)
Outside of my work, I have built an amazing life with my husband Cameron. Together, we have a small 14 year old “chiweenie” named Sadie and an energetic 3 year old Australian Shephard named Lucy, who are our kids! Several years ago we restored a vintage Airstream that we lived in for over 4 years, which was incredibly wonderful! In the fall of 2021 our family relocated to Maui, HI and truly enjoy spending our free time in the beautiful outdoors. Cameron and I LOVE to surf, hike, play board games, watch movies, camp, exercise, eat amazing food, make cocktails, drink wine, travel and host dinner parties.
